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In the unlikely event that you receive goods which were not what you ordered or which are damaged or defective, or are of a different quantity to that stated on your order form, Vintage Prints shall, at its own discretion, make good any shortage or non-delivery, replace defective goods, or refund to you the amount you paid for the goods in question PROVIDED THAT you notify us of the problem in writing via the Contact Us page within 14 days of delivery of the goods.
We have a 14-day returns policy for standard Generic items. Items must be returned in their original, pristine condition. You are responsible for any charges relating to returning the goods and are responsible for their safe arrival. We will not refund or replace an item if the item is not returned to us first. We encourage you to get proof of postage from your post office in case an item is lost in the post. Under the Consumer Contracts Regulations if we find that the product has not been returned to us in fully resalable condition, we reserve the right to refuse an exchange or refund on the item.
We cannot accept returns for any customised items. Everything is designed and made to order and as such cannot be resold. This does not affect your statutory rights.
