FAQ

Priority processing means we put your order to the head of the queue for processing. We will draw up proofs at the first available opportunity and also deal with amendments as soon as we see them come in. Once approved, your order will be sent straight to print and be at the top of the print queue. Please note that this does not speed up shipping and orders will be shipped using the method you select during checkout.

It depends on the type of stationery so it's best to check on the individual listings but as a general rule we recommend ordering on the day stationery about 4 weeks before you need it (Foiling orders require a minimum of 3 weeks). That gives us plenty of time to draw up proofs and deal with any edits, as well as print and dispatch it all. If you haven't got a couple of weeks to spare for delivery after it’s all processed and approved, we always recommend selecting the fastest shipping option available. We never recommend leaving it too late simply because things can go wrong with delivery, and it then leaves no time to put things right.

We need 2 - 3 full working days to draw up proofs (longer for custom designs). Once they've been approved, we need up to 6 working days to print and dispatch an order using whichever shipping method you chose during checkout.  Please allow plenty of time for the shipping/delivery as that part is out of our hands. Royal Mail can be very unreliable and is not guaranteed.

If time is getting tight, you have the option of selecting Priority Processing during checkout which means your order goes to the top of the list to be processed and, once approved, is sent straight to print (we usually print these within 24 - 48 hrs of receiving the approval, excluding Bank holidays and weekends). It is then dispatched using whichever shipping method you chose. Please note that we still need a minimum of 4 – 5 full working days with Priority Processing & Next Day Delivery to get any Foamex items to you (longer to islands) and we never recommend leaving it that late.

In order to calculate this, you need to work backwards from the date you actually wish to receive it by (not the event date). Ignoring any holidays and weekends (we are closed Sat/Sun) you need to allow 2 – 3 full days for us to draw up proofs (if required) and then once approved it’s a further 5 – 6 full working days to print and dispatch. Remember to also allow time for any edits and updated proofs which can take a day or two each time.
Now you add on shipping time. Please allow up to 3 weeks for 2nd class postage as we’ve had too much experience with Royal Mail delaying deliveries. If you’ve got all that time to spare, 2nd class postage is fine. If not, you need to consider faster shipping and remember that standard Royal Mail shipping is not guaranteed.
If you find that with the proofs and printing you don’t have time left for the shipping, you need to add Priority Processing to your order AND choose a fast shipping method. We always try to process things faster than our published times, but this isn’t always possible.