FAQ

Please ensure you have taken the processing time into consideration. The delivery method only applies once your order has been processed, printed, and dispatched. Please refer to individual listings for processing times for your selected product. If you wish to speed up the processing time as well as the shipping, please remember to add Priority Processing to your order as well.

No, unfortunately this is not something they offer. They will however attempt to deliver to a neighbour or a local post office, and they should reattempt delivery to your address. You will receive notifications and it is your responsibility to ensure someone is there to receive the delivery or to request it is taken to a local post office. If you ask them to deliver to a different address, you will be charged as you are effectively placing a new order with them. This will be at your own expense and risk. If you know that delivery is going to be difficult to your home address, please provide us with an alternative address before we dispatch the order.

If you already know when approving your order for print that you may not be at home, please provide us with an alternative delivery address. Once the parcel has been dispatched you will have further options should they attempt delivery in your absence. Redelivery to the same address is free; collection from a Parcelforce Worldwide depot is free; Redelivery to a local post office is charged at £1; Redelivery to a different address is charged at £5.50; Redelivery on a Saturday is charged at £12 (all prices subject to change without notice and are ex VAT). Please note that these additional charges are your own responsibility. Shipping paid at the time of placing an order covers delivery to the one shipping address provided and it is your own responsibility to ensure someone is there to receive it. If a parcel is returned to us after repeated delivery attempts, there will be a new shipping charge at the current rate to have it sent out again.

Priority Processing moves your order to the top of the queue. We will draw up proofs for you as soon as we can. Once you have approved the order, we will send it straight to print and dispatch it as quickly as possible. The order will still be shipped using your chosen shipping method so if you only select 2nd Class postage, it will take a further 3 – 5 working days to reach you, sometimes longer.

Foiling orders take longer to produce so please allow 5 – 15 working days from the day you approved your proofs, for dispatch. Foiling orders are done in batches so the sooner you can get back to us on your proofs, the better. Delivery depends on your chosen delivery method.

Please refer to the individual listings for timeframes for dispatch. If your order includes proofs, we will not send it to print unless you have approved it so it may still be on hold pending your approval. Please contact us by email if you are unsure.

Please only send any information along with your order if it’s changed such as an RSVP by date or guest names. Reprints are not new versions of previous invites such as evening invites instead of day invites. The only information you can amend is the personalised guest names, an RSVP by date or a small error. If you would like a different version of your original order, you must place a new order on the main product page.

For digital foiling you can only place a full order of the minimum order quantity or higher on our website. We sometimes print a few extra so please email us to check. For traditional block foil invitations, it may be possible to order reprints. Please email us with your requirements. We always recommend ordering extra at the start.

Yes, if you need fewer than the minimum order quantity, please use the link on the product page for reprints. We always recommend ordering extra invitations up front. You cannot order fewer than the minimum order quantity of any digital foiling products although we sometimes have a few spares so please email us. Please email us if you require reprints of traditional hand-foiled products.

Everything is fully customisable. You can choose to leave the layout as shown on the photograph or write it out in a different way. It’s entirely up to you. Our photos show a suggestion only.

Yes, we can do mini versions of most of the products. Please ask if you don’t see the option on the listing.

Yes, you can change any of the text, colours, and layout on any of the cards.

Yes, you can customise any of the text, colours, and layouts on any of the cards.

Yes, the RSVP and Gift Message cards are purely suggestions. You can customise any of the text, colours, and layouts on any of the cards you order

No, we don’t charge for alterations to the design, text, and layout. The exception would be if you wanted something completely different that we feel could be a lot of additional work. We would always let you know in advance if this were the case.

Everything is fully customisable. You can choose to leave the layout as shown on the photograph or write it out in a different way. It’s entirely up to you.

You can either leave it as is or you can write your own. Everything is fully customisable, even the font. We have a PDF with a list of gift messages we’ve used in the past that you are welcome to use.

Yes, everything is fully customisable. Either choose one from a different product or ask us for a list of frequently used fonts.

Generally, we can only edit what already exists. If you see a flower on one design that you would like to have incorporated into another, it may be possible. Please just ask. If you would like something completely different, please try to send us photos to show us what you’d like, and we’ll see what we can do. We do not draw them ourselves, we purchase artwork from artists and tweak them to suit.

Yes, we are happy to use a customer’s own design. Please send us a quality image/psd file and we will see what we can do.

Pricing is mostly the same as for other products although we are gradually introducing a Print My Design range for those customers who have print-ready files. If for example, you would like a Sleeve Invitation but with your own design, simply use any of the existing sleeve invite listings to get a price. Everything is fully customisable. The only exception is for designs requiring a lot of editing. We always ask for files to be emailed to us in advance so that we can advise on an individual basis.

Yes and No! We can only print white as a matt foil on our hand-pressed hot foil stationery. For all other stationery, we cannot print white! We can leave gaps in a design to allow white card to show through in order to create white images or text. An example of this is our Henrietta Dusk design.

Yes, all our stationery is fully customisable and suitable for any event.

No! However, the more text you try to include, the smaller the font will become. If you try to squeeze too much on, the resulting print may be too small for many people to read. The proofs will show the text accurately so be sure to check them on a large screen and zoom in to actual finished card size when proofing. We are not responsible for text being too small to read for some of your guests. If you are unsure, please order a personalised sample first.

No, all Generic Samples are as shown in the listing. If you would like to make changes, please order a Personalised or Electronic Sample.

Yes, if you have already had either a Personalised or Electronic Sample from us, we will have them saved on file. If you wish to speed up the order process, you can refer to your previous order instead of sending all the details again. If you send details again, we will start from scratch, and this will take longer. It is also possible to add errors back in that may have been removed from edits during the sample editing process. We always recommend referring to your previous order and then adding any changes you’d like to make.

Traditionally, the bride’s name always comes first. When we created our first designs back before we even started Vintage Prints, we weren’t really aware of this and so our first designs always listed James before Sarah. It’s just stuck like that and is just an example. Nowadays, there is no hard and fast rule so feel free to choose what suits you best!

An addressed RSVP envelope will have your return address printed onto it. Guests simply pop the RSVP card into the envelope, then seal, stamp, and post it!

You can either put the details into the box provided on the order or you can simply email them to us afterwards. Whichever is easiest for you!

Yes, we are happy to print your design. Please just check with us before ordering that the files you have are suitable.

You can either put the details into the box provided on the order or you can simply email them to us afterwards. Whichever is easiest for you!

Yes, that’s no problem at all. Please just include it with your order details in an email. Please be aware that some QR code providers charge monthly! Some, like Adobe, provide them for free if you have an account with them.

Yes, however, please do not include more than one variation in a single order of fewer than 40 invitations. If you’d like most of your menu tick options to have 4 tick boxes for families, you can put them in one order and place a separate order for cards that only need 2 tick boxes for example. For an order of 40 or more, you may include two variations within that order (excludes foiling orders).

Yes, that’s no problem at all. Please just include it with your order details in an email. Please be aware that some QR code providers charge monthly! Some, like Adobe, provide them for free if you have an account with them.

No, these envelopes are too small to fit through our printers.

No, unfortunately they can cause a serious jam in our printers.

Please list names as a simple list without any preceding numbers/dashes/bullets etc. You can either list them in an email, Word document, or spreadsheet. Please type them out exactly as you’d like to have them written as we will copy the list in full. For example:
Julie
Lynda, Henry & Victoria
Mr & Mrs O’Driscoll

It is not possible to attach any files directly to an order. Please email them to us at contact@vintageprints.co.uk. If it’s a design you wish us to print for you, please email it to us in advance so that we can confirm its suitability for printing.

Yes, we can almost always print customers’ own designs, including those with foiling. We do ask you to first email it through to us to double check as there are some background colours that don’t print well on our printers. If you email us at contact@vintageprints.co.uk with your design, we’ll be happy to advise.

It is not possible to upload any files via our website. Please email them to us at contact@vintageprints.co.uk. If it’s a design you wish us to print for you, please email it to us in advance so that we can confirm its suitability for printing.

You can either add your details in the box provided at the time of placing your order or you can email them to us afterwards when it’s more convenient for you. If you already sent them ahead of time, please tell us this when placing your order. When we receive an order, we do not search for past correspondence unless you specifically tell us to.

Yes, you either need to tell us at the time of ordering that you have already sent your details or email to them us afterwards. If there have been several things discussed over a period of time, please list these again in a single email after you’ve placed your order. Older emails will have been filed away and we will not be able to remember details.

Yes, we have a list of gift message suggestions we can send you. Feel free to alter any of them to suit your needs. You can download a copy of the pdf here.

Yes, we have a list of suggested text for including/excluding children at weddings we can send you. Feel free to alter any of them to suit your requirements. You can download a copy of the pdf here.

Yes, you must list the names exactly as you’d like them to appear on the invitations. For example: Julie, Paul, Victoria & James. The name(s) for the next invitation need to go on the next line and so on. Please do not use preceding numbers or symbols as these would print on your invitations along with the name. Please ask us for instructions if you are still unsure.

You do not need to include the information in the order itself. You can also email it afterwards at your convenience if you prefer.

No, please provide the full list separately. The rule is that we must be able to copy and paste the full list in its entirety without blank lines in between or table names that need to be removed.

Please list the tables underneath each other in a single column. If you use tabbing to spread tables out across a page in a Word document for example, then we are no longer able to copy a single table. We will do the layout ourselves. Please provide simple lists for us to copy and paste. Please also list your top table as a simple list, even if you wish it to be landscape on your table plan. We will space the names out ourselves. Just remember to list them in order as you would like them to appear from left to right.

Please list the names in a single list with the names written out exactly as you would like them printed. Please do not use any numbering or symbols such as dashes in front of the names as these will print along with the names. Please do not leave blank lines. We are happy to send you a spreadsheet template to fill in if you email us. If you require titles, we will need a spreadsheet as titles must be in a separate column.

No, these envelopes are too small to fit through our printers.

We have a list of suggested wording options that we can send you to use as a guide or you can download a pdf here. Feel free to chop and change them to suit. We also wrote a blog on this very subject on 5th July 2020 entitled ’19 Polite Ways to Exclude Children at Weddings’

Yes, as long as the text is typed out so that we can copy and paste it. You would need to make it clear where the text should go and, as with all proofs, you are responsible for all spelling etc. Please note that some characters, such as certain Greek characters, do not translate well into some fonts and we may need to change to a simpler font in order to accommodate the text.

First and foremost, we ask customers to please add contact@vintageprints.co.uk to their safe senders list. Our proofs are sent using a different server and they often end up in spam. Spam is not always visible on mobile devices so in order to find it you may need to log on via a web browser or a desktop computer. It’s always a good idea to email us once you have placed your order to open up communication channels and effectively indicate to your email provider that we’re not spam.
During busy periods it can take longer to prepare proofs, but we always do our best to get them to you as soon as possible. If you have requested a custom design, this can also take longer than usual. At the very least you should have received a personal confirmation email from us (not the automatic order confirmation) letting you know when we’ll be making a start on them. If it’s been more than 2 full working days (excluding Bank Holidays and weekends) since you placed your order, and you haven’t heard from us, please email us.

Yes, you must check every detail as they will print exactly as shown. Please note that colours on printed card may differ very slightly from those on a screen as a monitor is backlit.

No, they will print exactly as shown in the proofs. Please let us know if there is an error or if you’d like the colour to be changed before approving them for print.

No, they will print exactly as shown in the proofs. It is the font style that does this. Please just let us know if you’d like us to change this as we can use a different font for you.

Some fonts have capital letters that look like lower case lettering. It is in fact that font’s version of an uppercase letter and will be larger than the other letters. If you do not wish this to happen, please request an alternative font. We can manually change the one letter on some products; however, this is not possible with personalised guest names such as on place cards. You would need to choose an alternative font.

We only prepare proofs after you have placed an order because of the work and time involved. There is usually an option to purchase an Electronic Sample if you really would rather see a proof first.

No, within reason! We do not limit the number of times we update your proofs however we do not draw up several new designs. When sending amendments please do not send the entire text again as it’s impossible to pick out changes. Please only send the actual changes as typed text in an email. Please do not add notes to the Dropbox file. We reserve the right to stop editing the proofs if we feel they are no longer reasonable and ask you to purchase an additional Electronic Sample.

Please just write any changes in an email without trying to format it. Please only send actual changes. If you send the entire document again, we will return it to you and ask you to highlight the changes as it would mean us starting from scratch.

It is often the font style that does this. Please just let us know if you’d like us to change it as we can use a different font for you.

No, our proofs have a standard background colour, but the actual card colour you chose will be annotated. If your proofs do not state White, Ivory, or Premium for example, please point this out to us.

If your proofs do not state Mini, please point this out to us.

We create our proofs using pre-designed layouts and so it is not always possible to show every aspect of an order such as envelope or card colour. In these cases, we always annotate anything that cannot be shown. Please check your proofs carefully for any written text pertaining to size, colour, extras etc. If it is not shown or written, please tell us before approving for print! If it’s not shown or annotated on your proofs, it will not be included and may have been missed.

Yes! If it’s not on your proofs, it is not included! Please point this out to us before approving your order for print.

Priority processing costs are listed on our Delivery page here: https://www.vintageprints.co.uk/delivery. This is subject to change without notice and current pricing will be shown on the checkout page. Prices start at £10.

Priority processing means we put your order to the head of the queue for processing. We will draw up proofs at the first available opportunity and also deal with amendments as soon as we see them come in. Once approved, your order will be sent straight to print and be at the top of the print queue. Please note that this does not speed up shipping and orders will be shipped using the method you select during checkout.

Yes, we use Royal Mail for most post to Northern Ireland. Larger orders may incur a surcharge because of the weight limit of 2kg for a small parcel and the large cost increase for anything over that weight. We can offer a 2-day courier delivery to Northern Ireland for a surcharge. Unfortunately, since Brexit, this has become one of the most expensive places to ship to via courier!  

No! We can only guarantee what we have control over. Once an order is dispatched, it is no longer in our control. Since the start of Covid there have been more and more delays. For this reason, we do not guarantee delivery and cannot be held responsible for delays if we have dispatched your order in a timely manner. If there is less than a week between dispatch and the event date, we do not accept responsibility for any delays/damage to delivery. Please always allow extra time for delivery delays. Our policy is to reprint any damaged/missing items, not refund.

It depends on the type of stationery so it's best to check on the individual listings but as a general rule we recommend ordering on the day stationery about 4 weeks before you need it (Foiling orders require a minimum of 3 weeks). That gives us plenty of time to draw up proofs and deal with any edits, as well as print and dispatch it all. If you haven't got a couple of weeks to spare for delivery after it’s all processed and approved, we always recommend selecting the fastest shipping option available. We never recommend leaving it too late simply because things can go wrong with delivery, and it then leaves no time to put things right.

We need 2 - 3 full working days to draw up proofs (longer for custom designs). Once they've been approved, we need up to 6 working days to print and dispatch an order using whichever shipping method you chose during checkout.  Please allow plenty of time for the shipping/delivery as that part is out of our hands. Royal Mail can be very unreliable and is not guaranteed.

If time is getting tight, you have the option of selecting Priority Processing during checkout which means your order goes to the top of the list to be processed and, once approved, is sent straight to print (we usually print these within 24 - 48 hrs of receiving the approval, excluding Bank holidays and weekends). It is then dispatched using whichever shipping method you chose. Please note that we still need a minimum of 4 – 5 full working days with Priority Processing & Next Day Delivery to get any Foamex items to you (longer to islands) and we never recommend leaving it that late.

We can only ship to Europe if you organise a courier collection yourself where you handle all customs documentation and associated costs. We would simply print the label and hand it over to the courier of your choice. An alternative would be for you to provide details of friends or family in the UK who would receive any orders and pass them on to you. We’re truly sorry but Brexit has made it impossible with the bureaucracy, so we are unable to organise shipping to anywhere outside of the UK ourselves. You can also sign up for a service that allows you to shop online to a physical address here in the UK. It then gets forwarded onto you. For example, this was one used by one of our customers in Mauritius: https://www.shopandship.com/

We can only ship to America if you organise a courier collection yourself where you handle all customs documentation and associated costs. We would simply print the label and hand it over to the courier of your choice. An alternative would be for you to provide details of friends or family in the UK who would receive any orders and pass them on to you. You can also sign up for a service that allows you to shop online to a physical address here in the UK. It then gets forwarded onto you. For example, this is one used by one of our customers in Mauritius: https://www.shopandship.com/

For full details of any postal strikes and possible delays with all deliveries, please see this PDF file here which is kept up to date with any new information.

We can only ship to Europe if you organise a courier collection yourself where you handle all customs documentation and associated costs. We would simply print the label and hand it over to the courier of your choice. An alternative would be for you to provide details of friends or family in the UK who would receive any orders and pass them on to you. We’re truly sorry but Brexit has made it impossible with the bureaucracy, so we are unable to organise shipping to anywhere outside of the UK ourselves. You can also sign up for a service that allows you to shop online to a physical address here in the UK. It then gets forwarded onto you. For example, this was one used by one of our customers in Mauritius: https://www.shopandship.com/

In order to calculate this, you need to work backwards from the date you actually wish to receive it by (not the event date). Ignoring any holidays and weekends (we are closed Sat/Sun) you need to allow 2 – 3 full days for us to draw up proofs (if required) and then once approved it’s a further 5 – 6 full working days to print and dispatch. Remember to also allow time for any edits and updated proofs which can take a day or two each time.
Now you add on shipping time. Please allow up to 3 weeks for 2nd class postage as we’ve had too much experience with Royal Mail delaying deliveries. If you’ve got all that time to spare, 2nd class postage is fine. If not, you need to consider faster shipping and remember that standard Royal Mail shipping is not guaranteed.
If you find that with the proofs and printing you don’t have time left for the shipping, you need to add Priority Processing to your order AND choose a fast shipping method. We always try to process things faster than our published times, but this isn’t always possible.

We list processing and dispatch times on every listing. As they vary hugely, please refer to the individual product listing for specifics.

Processing times vary on every product so please refer to the individual product listing for specifics. As a rule of thumb: Where applicable we aim to draw up electronic proofs within 2 - 3 working days. If your order requires tweaks to the design, this may take longer.

This depends on the product, the published processing times, and the shipping method you chose. Please refer to the listing or our Delivery information page for details of dispatch times for your chosen shipping method.

Priority processing means we put your order to the head of the queue for processing. We will process and print it as fast as we can, but this may not always be immediately as it depends on many factors including the amount of manual labour required and factors outside of our control. Rest assured it is being processed as quickly as it possibly can be. Priority processing does NOT speed up shipping, and orders will be shipped using the method you select during checkout. Please refer to the product listing or our Delivery information page for shipping times.

These sizes are approximate: A1 = 60 x 84cm/23.4” x 33.1”; A2 = 42 x 60cm/15.5” x 23.4”; A3 = 30 x 42cm/11.76” x 16.5”; A4 = 21 x 30cm/8.3” x 11.7”; A5 = 15 x 21cm/5.8” x 8.3”; A6 = 11 x 15cm/4.1” x 5.8”; A7 = 7.5 x 10.5cm/2.9” x 4.1”; Square cards are 14.2cm/5.5”; Small Square cards are 11.6cm/4.6”.

These sizes are approximate and can vary slightly by envelope brand: C5 = 16.2 x 23cm/6.4” x 9”; 5x7” = 13.3 x 18.4cm; C6 = 11.4 x 16.2cm/4.5” x 6.4”; C7 = 8.1 x 11.4cm/3.2” x 4.5”; Square = 15.5cm/6.1”; Small Square 13cm/5.1”.

No, RSVP envelopes are not included as standard with pocketfold invitations. Small Square blank RSVP envelopes are available to purchase separately. Please note that they will only fit the smallest of the additional cards and will not fit inside the pocket. If you require your RSVP envelopes to be personalised, you will need to purchase the slightly larger C6 size and there will be a small gap on either side.

Yes. If you cannot find the option on your chosen design, please just email us for details.

Yes. If you cannot find the option on your chosen design, please just email us for details.

Yes. If you cannot find the option on your chosen design, please just email us for details.

Yes. If you cannot find the option on your chosen design, please just email us for details.

No! The finished side of the pocketfold is 5x7” so any inserts must be trimmed down to fit. All cards printed by us are sized to fit correctly.

No! The finished side of the pocketfold is A5 so any inserts must be trimmed down to fit. All cards printed by us are sized to fit correctly.

No! The finished side of the pocketfold is A6 so any inserts must be trimmed down to fit. All cards printed by us are sized to fit correctly. If you already have A6 size cards, you will need an Oversize A6 pocketfold. The closest size of envelope to fit Oversize A6 pocketfolds is 5x7”. Please email us for further details or to place an order.

Yes, 5x7” envelopes are actually slightly larger and made for 5x7” cards/pocketfolds.

5x7” pocketfolds fit into our 5x7” envelopes.

A5 pocketfolds fit into our C5 envelopes.

Mini A6 pocketfolds fit into our C6 envelopes.

Oversize A6 pocketfolds fit loosely into our 5x7” envelopes. There is no actual matching size envelope available. Please purchase a sample first to test it out if you’re unsure.

No, but we can foil press onto them, both inside and out, in various colours. We can also add sleeves and liners to add more colour and contrast. And we can of course print all the inserts.

Invite Only is just the main invitation card on its own without any additional cards such as RSVP, Gift Message etc. An envelope is included.

Invite + 1 Card and Invite + 2 Cards are the main invitation card plus one or two smaller cards of your choice (RSVP, Gift Message, Menu, Info Card). These can be anything you like from accommodation information, to a story of how you met or a menu options card. They are fully customisable. It is all explained in full on the individual listings on the Product Information tab.

Generic samples are standard, pre-printed versions of the product as shown in the listing photographs. They are not personalised or changed in any way. We usually have them already printed and can dispatch them faster than personalised orders.

Inserts will arrive in a separate stack, cut to size, and pre-creased for easy assembly. You insert and stick them into the envelopes yourself. Glue is not included.

We insert each liner into its envelope and glue it into place for you.

An evening invitation and a day invitation would count as 2 variations. If you would like 2 types of day invitation, one for friends and one for family for example, you would also put 2 variations into your basket.

Pocketfold envelopes are cut out of a single piece of card and creased ready for folding. You can either receive them like this and fold and stick them yourself or you can opt for us to do this for you. All it needs is time, patience, and some glue! We don’t provide the glue. A Pritt stick does the job!

If you select to have us tie bows for you on invitations, we will assemble the cards, thread the ribbon, and tie the bow for you. All you do is check that the correct cards are assembled (day/eve), write on your guest names and pop them into an envelope. It’s a fiddly, time-consuming job and you are most welcome to do this yourself. Card would arrive in stacks with the ribbon or twine already cut to size. For help on how to tie neat bows, we have created a demonstration video. Click here to watch it.

You can order a Personalised Sample if it’s a new invite or reprints if you’ve previously had a personalised order. Please use the link on the product page for smaller quantities. All new orders are subject to the minimum order quantity as stated on the product page (except for samples). You can however order a Personalised Sample plus reprints to make up a smaller number of invitations. Please note that foiling orders have a strict minimum order quantity, even for reprints.

Yes, you may order fewer reprints than the minimum quantity using the link on the product page. This excludes foiling products.

Every order takes a minimum amount of time and has costs/charges associated with it from Stripe/PayPal fees through to the time it takes to log the order and search through old orders and emails. Producing 20 of something takes as long as producing 1. Whilst we appreciate things can change, we must charge extra to cover this. We do advise to order extra cards up front to avoid this. Many of our customers end up coming back for a few additional cards at a later date.

Evening invites are on the same listings as the day invites. There's an option to check on the listing to say whether they are Day, Evening, or Other. Each variation must be added to your basket separately. They are all fully customisable and can be worded any way you like. All invitations can be changed to match any of our designs so if you don't see the one you want, please just add a note to the order.

If you needed 2 versions of a day invite, for example one for friends and another for family members, you’d select ‘Day’ for one variation when putting them in your basket and ‘Other’ for the second variation. Each variation must be added separately and selecting Day for both can sometimes add them together in your basket as one quantity. If this happens, please adjust the quantity in your cart and go back and add the other variation again making sure you select a different option. You can even select Evening and then have it as a day invite. It’s purely for the website calculations to work correctly.

Yes, the evening invitations are the exact same product as the day invitations just with different wording. There is an option on each invitation listing to select Evening or Day. Everything is fully customisable.

No, mini evening invites can be ordered using the invitation product page. If you would like a ‘Mini Invite Only’, please use a Standard Invite listing and select Invite Only from the drop-down list. There is an option to select Mini A6. If you’d like the invitation to be landscape, like a Save the Date, just add a note to the order.

Please place two separate quantities into your basket, one for the day invites and one for the evening invites.

No, please order the evening invitations separately. They are processed as a separate order.

We do not stock samples of every foil design. If your design is available, the Purchase Sample button will take you directly to it. Otherwise, it will take you to the samples page. If you purchase a different design and add a note to the order, we will endeavour to put swatches together to show you something as close as possible to your preferred design.

Foiling orders require a lot of time and numerous steps to produce. The basic cost of setting up a foiling order is the same for 1 as it would be for 100. Once the setup costs have been covered, the prices start to reduce. Please contact us if you would like a very large quantity and we will quote you separately.

Yes, we are able to do traditional hand-pressed block foiling on our ivory card. All digital foiling is done on smooth warm white card.

Yes, we do foil sleeves on a cream 170gsm paper. Not available on any other paper colour. Please note that this is digital foiling. For traditional hand-pressed hot foiling, please email us for a quote at contact@vintageprints.co.uk

In order to allow digital foiling to overlap or closely intertwine with dark or bold colours, the item often needs to be laminated. This is due to the printing process. It’s not usually necessary with light or pale colours. With digital foiling, foil only sticks to pure black. We create a separate file for the foil portion of an item, print it, and foil it. We then use a separate file for the rest of the image and print it once the foiling portion is complete. This means the item runs through various printers several times. The chances of them lining up precisely is slight and any additional printing could mark any foiling it touches. A layer of laminate prevents this from happening but is an additional process and not available for sleeves.

Yes, we can produce tags to match the warm white card offered with any of our digital foiling products. Please note that the standard white tags sold on our website are for our regular white non-foiled stationery and do not match foiling products as a different card type is used. There are many shades of ‘white’ and the card used for foiling is a special extra smooth Satimat that allows the foil to stick really well.
Please contact us separately for pricing of traditional hot/block foil tags.

Yes, we offer personalised place cards and menu place cards with digital foiling. Please see our listings for full details. Although we may only have one or two listed, they are available in all our designs so please order using an existing listing and add a note to specify the design. They are not available with traditional block foiling as you would need to have a metal die created for each one!

Yes, copper foiling is available for our hand-pressed traditionally foiled items. It is not available for digital foiling products.

Yes! We introduced this beautiful, hand-made, stationery to our collection in December 2022. Please email us for a quote stating your requirements if you cannot see what you are looking for on our website. Products will be added as and when they have been tested and photographed. There is also a lot of technical work being done to the website to enable us to list variations and this is taking a lot longer to complete than initially expected so always email us if you don’t see a listing that suits.

We do Hot Foiling / Block Foiling which is very similar. Instead of using ink as with letterpress, we use a thin layer of foil which transfers a colour onto the card and presses it in, sealing it with heat.

Yes! Please get in touch with your requirements for pricing and availability.

As a general rule, yes, but we will require specific files in order to be able to do so. Please email us directly with any files you will want to have printed and we will be able to advise you. Remember to tell us what type of foiling you would like, digital foiling (budget option), or hand-pressed hot foiling.

With digital foiling, the image or text to be foiled is printed using pure black toner. It is then run through a foiler so that the foil adheres to the black. The finish is flat and sits on the surface of the card. Hand-pressed or Hot Foiling is a traditional method using a magnesium die. Foil is pressed into the card with heat leaving a beautiful tactile finish. Each card is pressed by hand.
For full advantages/disadvantages and explanations, please see the top and bottom sections of our Wedding Invitations>Luxury Foil Press Wedding Invitations page.

Yes! We can do hand-pressed foiling, also known as hot foiling or block foiling, on most card types. These orders tend to be more bespoke so please just email us for a quote if you cannot find what you’re looking for on our website. Please note that our standard range of digital foiling only adheres to very smooth card and is therefore only available on warm white card.

Yes, we can offer soft-touch laminate for digital foiling (not to be confused with traditional hand-pressed foiling). Please contact us for details.

Digital foiling is limited to Gold, Silver, and Rose Gold. For traditional block foiling, many other colours are available including matt colours, although these are not always kept in stock. Please just ask if there is a specific colour you would like, and we will see what is available.

Foiling orders are expensive to set up. Printing a single card costs almost as much as printing the minimum order quantity. We are able to create an Electronic Sample for you and we always recommend purchasing a Generic Sample so that you can see the colour and quality of the card and foiling.

As stated on our listings, we do not stock all generic samples. If you request a specific design, size, and foil colour, we will do our best to send exactly that. If it is not available, we may put several items together to show each of those aspects. Due to mills going into administration, the card available for digital foiling has changed many times. It was hugely expensive to purchase new samples each time so in future you will receive a sample along with a swatch of the current card type.

Although you can only place a full order of the minimum order quantity or higher on our website for all digital foiling orders, please contact us via email as we occasionally print a few extra and may still have some in stock that can be sold at the same price as your main order. We always recommend ordering extra at the start. For traditional block foiling reprints, please email us as it may be possible to do a few reprints.

Yes! We are delighted to announce that we were able to add it back in from December 2022 due to finding a supplier that still had stock after the mill went into administration. Sadly the matching paper for sleeves & envelope liners is not available.

Not really, no. The card is reasonably stiff because it’s a couple of mms thick, so it won’t flop but it is very light, will bend, and can be easily damaged. We wouldn’t recommend putting it anywhere it could be knocked or blown over, nor would it withstand being draped with flowers etc. The Foamex is a much better option for this.

We have a large range of card types in many different colours although not all are in stock as standard. Please just get in touch if you can’t find what you’re looking for. Card types vary by product so please refer to the individual listings for details. Card can vary without prior notice as manufacturers change their products and stock, and it can suddenly no longer be available from our suppliers without any prior notification. When this happens, we try to keep some stock back to enable customers to have matching stationery down the line. Colour shades can always vary slightly from batch to batch.

Yes, despite the mill going into administration in 2022, we were delighted to find a beautiful alternative from Fedrigoni that was introduced in January 2023. The option has been added back onto all listings on our website. Please let us know if you spot one that doesn’t have it.

Yes, if you can’t find a product with the vellum option on our listings, please just email us. It takes time to add products and there are lots we haven’t yet found the time to add.

As a general rules, yes! However, it can be difficult as manufacturers sometimes stop producing card, go into administration, or change the card stock. So, we cannot guarantee it. We always do our best to find great quality stock and keep to it, but we often have to change things because of supply issues. This also affects the availability of pocketfolds and envelopes as each colour tends to be produced in one mill.

Yes! Although the original manufacturer of this particular card type went into administration in September 2022, production was eventually taken over by another mill so it’s all available once again.

Yes, it is an option on each of our listings.

No, we currently only offer a cream Premium lightly textured card and smooth card.

Yes and no! We discontinued regular printing of Kraft brown stationery in 2019 and are not currently planning on reintroducing them to our range although we do use kraft brown as backing or for gatefolds (unprinted). It is available for traditional hand foiled products. Please email us for details.

Foam board is very lightweight. Your printed table plan is stuck on giving it extra stability and to prevent corners from curling. It is not water-resistant and is suitable for indoor use only as any light wind would blow it away. We have discontinued this as it is so easily damaged. Foamex is rigid, hardwearing, and water-resistant. It is also much heavier and is less likely to be blown over by a draft. Exact colour shades cannot be guaranteed as Foamex products are made using a completely different print process and colours may therefore differ slightly from our other printed products.

Yes! All of our save the dates and invitations come with a selection of matching wedding stationery. We always try to list as many products and designs on our website as we can, but this isn’t always possible due to the large number of variations. If you would like something that you can’t find on our website, please get in touch. We can make most types of stationery in any of our designs and are always happy to create new ones.

Yes, everything is fully customisable so it’s no problem to create any of our products for any other occasion, even such sad ones as funerals.

Yes, but you would need to order a booklet instead of an Order of Service as this is a different printing and binding process. You will need to allow extra time for production and delivery. Please contact us for details providing as much information as possible on your requirements.

We are always happy to create new types of stationery so please send us an email and some images so that we can see what’s possible.

Pricing always depends on so many factors. We’ve worked hard to make our website as informative as possible. The best way to get pricing is choose a product and then make selections using the various options available. Pricing will always update in real time for you as you select and deselect options or change the quantity. Our website is so good that we even use it to provide quotes for customers! If you need something not shown on a listing, please email us for a quote. For everything else, please use the website.

Pricing always depends on so many factors. We’ve worked hard to make our website as informative as possible. The best way to get pricing is choose a product and then make selections using the various options available. Pricing will always update in real time for you as you select and deselect options or change the quantity. Our website is so good that we even use it to provide quotes for customers! If you need something not shown on a listing, please email us for a quote. For everything else, please use the website.

Pricing depends on various factors including size and whether or not you would like us to pre-assemble them for you. Please use the product listing to get a quote. Prices will update in real time for you as you select and deselect options or change the quantity. If you need something not shown on a listing, please email us for a quote. Prices do not change if you'd just like a different design to that shown. Everything is fully customisable.

Pricing is based on the type of product and factors such as card type, size and extras. Pricing does not change according to the design that is printed on them. If you’d like 40x Standard Foil Save the Date cards with a design not shown, please select any Standard Foil Save the Date listing to get pricing or place an order. Pricing is the same. Everything is fully customisable.

No problem, please just email us. Please note that due to the sheer quantity of changes made to orders after they have been placed, we are now forced to pass on the £1 fee we are charged for every single BACS payment. This fee will be added to any payment for order changes unless it was due to an error on our part. Please note that any refunds from card payments may have a small fee deducted from them by Stripe. This is not a fee we keep and is deducted at source by Stripe, our payment gateway, as soon as you pay for an order.

Vintage Prints is VAT registered from 1st July 2021. The VAT number is 382193584. For this reason, prices will be increasing from June 2021 onwards in order to bring things in line with the increase in tax. Prices on our website remain inclusive of VAT so that there are no nasty surprises at checkout. The amount of VAT included will be shown on the final balance.

At Vintage Prints we have always done our best to keep prices as low as possible. Unfortunately, our suppliers have all increased their prices on a regular basis and we have been forced to increase ours to compensate. From 1st July 2021 we were also legally obliged to register for VAT which added 20% tax onto all our revenue. We have therefore been increasing all our pricing from June 2021 in order to try and mitigate the huge increase in our tax bill. We will continue to try to keep these as low as possible and spread them out over a period of time. 

We have a full list of shipping options here: https://www.vintageprints.co.uk/delivery

No, we do not offer this service. You will receive the entire order and send them out to your individual guests yourselves. We can prepare orders and have things ready for you to ship but we do not wish to accept responsibility for each invitation as it can get lost in the post. For additional assembly options, please email us at the time of ordering and we’ll be happy to quote you.

As explained on each listing, we are not always able to produce single stickers. We will create the personalised electronic proof but the sticker you will receive may be a generic sticker to match the design of the ordered product. If you altered the design, this would not show on the printed sticker. Occasionally it’s possible to add single stickers to other orders being printed in which case you will receive a personalised one. Stickers will of course be printed according to proofs when placing a full order and we'd be happy to include an extra one for the sample you received. Please just remind us at the time of ordering.

As explained on each listing, we are not always able to produce single printed tags. We will create the personalised electronic proof but the tag you will receive may be a generic tag to match the design of the ordered product. If you altered the design, this will not show on the printed version although very occasionally we are able to add your single personalised tag into another print run. Tags you receive will of course be personalised when placing a full order and we'd be happy to include an extra one for the sample you received. Please just remind us at the time of ordering.

Very occasionally, order confirmation emails end up in spam. We have found that on mobile phones, they may not show up in the spam folder as spam doesn’t always actually download to the phone. To check, please log into your email via a browser. You may find the email has gone into spam there. If you are still unable to find it, let us know. We’ll be able to check the order was received and forward our own copy of the order for you.

Yes, you may cancel an order within 24 hours if you change your mind but any bank charges incurred will be deducted from the refund. Once proofs have been drawn up, the cost of an electronic proof will be deducted. Please see our terms & conditions for details of orders cancelled more than 24 hours after the order was placed.

Yes, but the refund amount will depend on how much the order has already been processed. Any proofs cannot be refunded and will be charged at the full rate plus a charge for additional edits. If an order has already been printed/glued, it cannot be refunded. Any Stripe fees will be deducted from a refund. If an order has been on hold, please see our T&Cs and the FAQ section on Putting Orders on Hold.

We always recommend using a glue stick to seal envelopes. We use Pritt stick. Envelopes have sometimes been sitting in a factory for some time before we get them and glue can dry out over time.

All approved proofs are final, and we do not accept responsibility for errors even if they were mentioned in previous emails. We do not limit the number of changes to proofs so that you have plenty of opportunity to make changes. We do not spell check, nor do we check to see if information is missing or duplicated, even if it is something obvious like a date in the past or a missing time. If the mistake was visible on the proofs, you would need to place a new order to have them reprinted. Always view proofs on a large screen. Please do not rely on a mobile device as mistakes can easily be missed. Card colour, corner options, design, colours, missing or cut off text, and extras such as stickers, are all shown and/or annotated on proofs. It is your responsibility to point out any discrepancies. Sometimes the sheer number of edits we are asked to make can lead to errors being added in, so it is important you check the FINAL proofs again in FULL before approving for print. When lots of changes have been made, we would always recommend you getting a fresh pair of eyes to view them as it becomes very easy to overlook obvious errors.

If you did not specifically request something at the time of placing the order, it may not be included. If you received proofs and your proofs did not list the missing item, it will not be included. Please always be sure to point out any discrepancies before approving the order for print. We can of course occasionally omit something by mistake. If this is the case, please point it out to us and we will rectify the mistake as soon as possible.

The more text you try to squeeze onto a card, the smaller the font will become. This is especially the case on mini cards. If we felt we were unable to read the text ourselves, we would say so, but we cannot be held responsible for perceived small text by others. Please always check your proofs carefully and be sure to view them at their actual size. Shrink the image down on your screen to the finished size. If unsure, please order a personalised sample before placing a full order. Reprints will be charged.

If your proofs do not reflect accurately what you ordered, you must tell us. We do not have a limit to changes to proofs (within reason). Please do not approve proofs and then say you thought they would be different. They won’t be. Your order will be exactly as shown and annotated on your proofs and proofs are final.

Rather than send out long boring newsletters or bombard our customers with salesy text, we’ve decided to take a different approach. We understand people want to hear about any special offers so naturally we’ll let you know about those. We also get asked a lot about who we are and what we do so we will occasionally give you a glimpse into what it’s like behind the scenes. Finally, we’d like to share some of our new designs with you. We’re always happy for customers to give us ideas for new designs too so please do share them with us. We can’t stand receiving masses of emails when we sign up to a website so won’t inflict that on our customers either!

We do not have set opening hours as we are a very small team. We often work from home so please contact us to make an appointment if you would like to pop in. Working days for us are Monday – Friday (although we often work weekends and holidays from home).

We are in Herbery Courtyard in Blackminster Business Park, which is more of a small retail park, on the outskirts of Evesham on the northern edge of the Cotswolds. Our postcode is WR11 7RE. There is plenty of parking available. As you drive in and head to the gravel car park at the back, we are located down a set of steps you will pass on your right, directly opposite Tower Trophies.

Yes, we are happy to make an appointment for you to come in and see us. Please email us at contact@vintageprints.co.uk

Yes, you can phone us but please be aware that we work from home a lot or have loud printing machinery running which means we are often unable to take calls. The best way to get in touch is always by email as we monitor this even when we are not in the office. Our telephone number is 07950 00 00 60. We do not recommend you leave a message on the answering machine. If we miss your call, please send a text or email us and we’ll get back to you as soon as possible. The best way to get in touch is always via email at contact@vintageprints.co.uk.

We are unable to take orders over the phone. We do not take payment details from customers and we always need to have any details typed out so that we can copy and paste them when creating proofs.

Yes, if you really are not in a position to be able to access the website to place an order, please email us to make an appointment to come in. In the first instance though we can try to talk you through it over the phone. If that doesn’t work, we can help you in person. We can accept cash payments. We are also able to type up handwritten text for a fee. You will be responsible for checking it for errors and proofs will still be sent via email.

Normally no. We will only accept returns in some cases, and this will be at our discretion. A restocking fee of £10 will be deductible from any refund. If they have been glued/foiled, they definitely cannot be returned. We do not stock large quantities of all sizes and colours and usually cut them to order. Please email us if you wish to return something.

Yes! It must be returned within 3 weeks of the postmarked date and in its original condition. You pay return postage. If, when it arrives, it is not in a resaleable condition, we will be unable to issue a refund. Any postage paid is non-refundable. Any bank charges incurred from the order will be deducted from your refund.

No, personalised stationery cannot be returned. It is the customer’s responsibility to thoroughly check proofs before approving them. We do not limit the number of proofs (within reason) for this very reason. We ask customers to carefully read all text sent with proofs and to not rely on mobile phones/small screens to check them as mistakes are easily missed.

If an order is cancelled once it has been on hold for a period of 6 weeks, 20% of the total cost will be retained to cover expenses. After 8 weeks this may increase to 50%. After 6 months, you may only receive a credit towards products at the current rates.

No, we do not like to keep orders on hold for more than 6 weeks. If you decide you’d like us to hold the order for more than 6 weeks from the order date then additional charges may apply to compensate for price increases of supplies, packaging, & postage. All items will be charged at current rates. Any additional charges will be payable before the order is despatched. We dispatch all items in an order together in one package. Please only order what you are ready to receive and wait to order other items when they are needed.

It may be that your account was created before the new website was launched in which case, please create a new one as all old accounts were deleted. If it appears to be a technical hitch, please email us with details and any error message.

This is more than likely an error on the website, so please email or phone us and we will fix it for you. Often you can use an alternative listing to place the order but please let us know either way. For example, if trying to order an Any Design Printed Gatefold, you can use a Classic Eucalyptus Printed Gatefold as an alternative. They are all customisable and can be used for any design.

Please email us and let us know so that we can fix this for you. It’s very easily and quickly fixed, and we really do appreciate it when customers point out errors to us.

Please, please let us know right away so that we can get our technical support team to fix it as soon as possible. We always appreciate it when customers point out any errors to us. You can also call us on 07950 00 00 60.

Please let us know if you can’t find what you’re looking for. Very often it’s simply your chosen design, rather than the product type, that is missing. If this is the case, you can order any other design and just add a note to specify which design you’d like instead. If it’s a product type we don’t have listed, please email us and we’ll let you know if we can do it.

No problem, designs can be changed. If you have had a printed design from us in the past, we can always do other stationery to match. Please choose a variation of your product (e.g. Pocketfold Invites) and add a note to the order to specify the design you’d like printed instead. As long as you select the correct type of product, the printed design can be changed. Everything is fully customisable.

We worked extremely hard to try to make our website as easy to use as possible. If you find things difficult in any way, we would really appreciate it if you would let us know. We love getting feedback or constructive criticism from our customers. We want our website to work for you!

Reviews really help a small family business such as ours. We really do appreciate it you leave us a review. If you have ever purchased from us via Etsy, please also leave a review there. Other places to leave reviews are Google, TrustPilot and Facebook.
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